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New Smart Phone App To Help Westborough

App will allow residents to report quality of life issues instantly.

Reporting quality of life issues will be just a finger-tap away in Westborough, thanks to a new smart phone app expected to launch in the spring of 2013.

The app—Commonwealth Connect—by company SeeClickFix, will give residents the ability to report "quality of life" issues in Westborough by taking photos and submitting them, along with information, through the app.

What issues fall under quality of life?

  • Potholes
  • Streetlights
  • Graffiti
  • Sidewalks
  • Damaged Signs
  • Roadway Plowing/Sanding
  • Unshoveled Sidewalks

With the app, residents will be able to track the progress of the "work order," which is submitted to the appropriate town department.

The app has been in use in Boston under the name CitizensConnect since 2009.

“I am a strong believer that government is here to help people,” said Boston Mayor Thomas M. Menino in a statement Monday. “Through the success of Citizens Connect app, we have seen technology empower our residents, improve our neighborhoods, and help us deliver services that are not only more efficient but also more engaging.”

Westborough is one of 35 communities outside of Boston that will be aided by the Commonwealth Connect app, thanks to funding through Gov. Deval Patrick’s Community Innovation Challenge Grant Program.

In addition to the mobile app, Westborough is also eligible for a web-based program that can be used on desktop computers and a work order management system to handle the requests. Through the grant, the products will be given to the town for three years.

Participating municipalities include: Ayer, Barnstable, Braintree, Brookfield, Chicopee, Clarksburg, Easton, Everett, Fall River, Fitchburg, Framingham, Halifax, Haverhill, Holliston, Lexington, Malden, Medway, Melrose, Middleborough, Nantucket, New Bedford, Newton, North Adams, Northampton, Orange, Revere, Somerville, Taunton, Wakefield, Watertown, West Boylston, Westborough, Whitman and Woburn.

According to the state, 58 municipalities applied to be part of the program; Woburn and the other communities were selected "based on geography and the strength of their applications."

Wboro Resident December 20, 2012 at 05:22 AM
Streetlights are repaired the power company (https://www1.nationalgridus.com/Streetlight), sidewalks are supposed to be shoveled by homeowners and street signs are not need as they're neither obeyed nor enforced here. Residents should get off their behinds and do the right thing and we won't need to spend tax dollars or need another "app".

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